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ABOUT Smart bound
With SmartBound, your company and customers are in the safest of hands. Built on a vision for providing distinct outsourcing services, SmartBound is a leading provider of business Support services to unlock your business aspirations and potential. Whether it be on a consumer relationship level or marketing perception, the contemporary and strategic business methods in place allow you to grow your company far and wide.
With unprecedented dedication to transcendence and client and customer satisfaction, SmartBound has proven to achieve and effectively fulfill the objectives of clients. SmartBound and its staff understand the importance of working hand in hand with a client to ensure the fluidity of results and success.
Devised of a team of well-trained professionals, SmartBound values diversity and flexibility to allow efficient work with a variety and wide-ranging number of clients from various backgrounds and fields. SmartBound’s staff are supported by state-of-the-art technology using the latest CRM, chatting and calling platforms providing clarity and reliability to your customers, guaranteeing an exceptional experience.
Our clients include major telecommunications companies in the GCC, Online retailers, Financial Institutions, and Logistics companies to name a few.
WHY Smart bound
Your business aims deserve a strategic plan of action that reflects your support needs. SmartBound gives you access to an extensively trained team that works around the clock to provide the best customer service experience possible. Whether it be outbound or inbound calling, a live chat service, up to the minute email response, data management, or sales support, SmartBound is equipped to assist your company and customers in whatever means necessary.
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SmartBound’s flexibility and team of experts allows us to adapt to your plans and requests while maintaining a communicated and transcendent plan of action that will give you an upper hand in your market. Our extensive training methods have paved the way for us to provide top of the line customer service.
Team
The Management team includes individuals with 20+ years of experience in the industry successfully handling some of the biggest companies in the region
leaders in the market
Our numbers speak for themselves. Our response rate of 98% and average handling time of less than one minute cements us as one of the top performing Business Solutions providers in the region
Scalability and tailoring
We can customize according to your business needs. Whether you are looking for 1 agent or 100, or are looking for
part timers, full timers or around
the clock agents, you have
access to our abundant resources
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Reporting
Detailed performance reports can be shared with you on a weekly basis including In-depth metrics such as number of calls, chats, and emails handled per hour among other KPIs
competitive pricing
Working with us will cut your costs while providing your customers with a world class customer care service
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